Frequently Asked Questions

Where are you based?

We are a Brisbane based small business operating in conjunction with White Lily Couture with the mission to help stylish brides shop for their ultimate bridal accessories.

Do you offer gift wrapping?

All The Bridal Shoppe orders are delivered in specialty, branded packaging ready for gifting.

The item I love it out of stock, when will it be available?

Join the waitlist on your favourite items and be notified when they are back in stock. To do so, simply enter your email in the Out of Stock box on the item page. Time frames do vary on item availability so if you require the item by a special date, email us directly! 

Can I change or cancel my order?

When possible we will do our best to accommodate changes or cancellations. Should you wish to modify your order please email us immediately to discuss your options.

How much is postage?

Please refer to our Shipping & Returns page.

How long will my order take to be delivered?

Please refer to our Shipping & Returns page.

The item is incorrect, faulty or damaged. What should I do?

Please contact us straight away so we can arrange a solution for you.